FAQ
For our standard to large cookies, we have a minimum requirement of 1 dozen. If you need a smaller quantity, we recommend keeping an eye out for upcoming holiday sales or pop-up shop announcements on our Facebook or Instagram page. Please note that our mini cookies have a minimum order quantity of 2 dozen.
Standard operation is for all orders to be picked-up. Delivery is available on a case-by-case basis as time allows. In addition, deliveries must be within 25 miles of our pick-up location, and there is a $10 fee for delivery
Refunds within 24 hours of cancellation: We offer refunds within 24 hours of payment being accepted. To request a refund, please contact us within 24 hours of placing your order. Refunds after 24 hours: If your order has already been started, refunds will be given on a case-by-case basis depending on where we are in the process. Please contact us as soon as possible if you need to cancel your order.
A 50% retainer is required up front to secure your order and allow me to source the perfect cookie cutters, icing, sprinkles, colors, and packaging. This retainer will be applied to your final balance, and the balance is due a week before pickup.
We accept cash, check, Venmo, and major credit cards; however, there is an additional 3% charge for credit card payments.
Making decisions can be challenging, but we’re here to assist you. You have the flexibility to make adjustments to your order until 10 days prior to your scheduled pick-up date. However, any adjustment requests made after that period will be carefully reviewed and will incur a small fee. Please keep in mind that this policy also applies to modifications regarding the pick-up date.
Although we may not be able to accommodate every last-minute order, we will certainly do our utmost to fulfill your request. However, please note that orders placed with a turnaround time of less than 5 days will incur a rush fee of $10. Similarly, orders with a turnaround time of less than 3 days will require a rush fee of $15.
We apologize for the inconvenice, but we do not offer a cake baking service.
As each cookie requires custom work, we regretfully cannot provide discounts based on quantity. However, if you have a specific budget in mind, please inform us in advance, and we will make every effort to find a solution that accommodates your budget.
ready to order?
Custom printed candy covered chocolates are priced per order depending on design complexity. We’d
love to help create some treats that will elevate your gathering or event.
Send us an inquiry form to get in touch!